Valid Replacement Conditions
A tape rule showing defects in material or workmanship like those shown below should be replaced free of charge. Send the defective tape rule to your wholesaler for credit adjustment.
Missing Hook Rivets
Blade Will Not Retract
Ruler shows little or no wear, no signs of abuse — but blade will not retract into the case or wants to feed itself out of the case mouth.
Ruler shows little or no wear, no signs of abuse — but one of its components is broken or will not function correctly.
|Blade Armor™ Coating Missing
Tape Rules with Blade Armor™ coating are specifically identified by their labels. New, never used tape rules without the Blade Armor™ coating on the first 6 nches of the blade.
Tape Replacement Policy
There are additional facts about this warranty that you should know: Stanley Bostitch is not responsible for damage resulting from excessive wear, misuse, abuse, damage from accident or alteration of this product. Where permitted by law, Stanley Bostitch is not responsible for accidental or consequential damages.
This sheet will help you to determine if a tape rule is defective and should be replaced. Do not lose sales by replacing tape rules that are not covered by the Stanley Bostitch Replacement Policy.
Stanley Bostitch tape rules are inspected and tested before shipment and believed to be free from defects in workmanship and material.
We are anxious to make fair and equitable adjustments on any defective tape rule; however, we cannot be responsible for tape rules that have had long use or that show excessive wear or damage from accident, misuse or abuse. Please use this sheet as a guide when handling claims for adjustment.
Stanley Bostitch warrants tape rules against deficiencies in material and workmanship for the useful life of the tool. Deficient products will be replaced if sent to:
Stanley Bostitch Customer Support Distribution Center
1000 Stanley Drive
Concord, NC 28027
Valid Replacement Conditions
Conditions Not Covered By Warranty
Tape rules indicating hard wear or showing damage from an accident or misuse should not be replaced free of charge. Do not needlessly lose the sale of a new tape rule by replacing one that is worn out or abused. The examples shown below are valid reasons to refuse free replacement. For customers requesting further explanation of Stanley Bostitch's Policy, they may call Customer Service at 1-800-262-2161.
|Rusty Blade or Hook
Rust and corrosion on blade or hook indicates that the tape rule has been exposed to moisture for long periods.
|Foreign Material on Blade or In Case
Foreign material coating the blade or contaminating the case interior will interfere with tape rule operation.
|Torn or Damaged Blade
Blade torn by retracting at high speed, broken by being stepped on or accidentally cut by a power tool.
|Worn Out Beyond Expected Life
Bare metal showing on the blade;
excessive wear on case exterior indicates that the tape rule is
|Mistreated or Abused
Broken parts, cracked cases, twisted or badly kinked blades indicate that the tape rule has been abused.
Tool Tips For Tape Rules
Here are some suggestions to help you keep your tape rule in good working order and extend its useful life.
Keep Blade Clean
The graduated blade is protected by Mylar® polyester film, but dirt, sand, drywall dust or metal chips can scratch through or wear away the protective layer. Wipe the blade clean frequently when working with gritty materials. Sticky roofing tar and glues can ruin the winding action of your tape rule.
Watch Out For Water & Other Fluids
Moisture left on the blade will work its way into the spring motor and rust will follow. Wipe the blade dry after working in wet environments. Beware of solvents; some will attack the Mylar® polyester film or melt the protective skin. Use only mineral spirits or alcohol to remove tar or glue.
Control Retraction Speed
Don’t let the blade recoil at high speed; it will strike the case with the force of a hammer blow and the whipping action can damage the blade or pinch your finger. Practice slowing the blade with your finger under the tape’s mouth. LeverLock® models will stop the blade when the lock is released.
Tru-Zero Hook Is Supposed To Move
The hook slides to accommodate inside and outside measurements, helping you avoid errors due to the thickness of the hook. Clinching the rivets will make the hook inaccurate.
Watch Where You Step
Beware of sharp corners. Stepping on the blade will almost always cause damage. Pulling the tape over a sharp edge may create a kinked or twisted blade. Continual flexing of these kinks, when the blade rewinds into the case, will eventually break the blade.
Look Out For Hook Traps
The hook can be snared easily on cracks, on exposed nail heads, and the like. Take care to dislodge the hook before pulling sharply on the blade. Otherwise you might bend the hook or cause the blade to kink or tear.
Use Special Care Around Power Tools
When measuring near power tools, be sure your tape rule blade stays clear of the cutting path. Spinning saw blades and drill bits will rip a tape rule.
Mylar® is a registered trademark of DuPont Teijin Films.
Bostitch Air Tools
Bostitch Air Tools are covered by a Manufacturers 3 year Limited Warranty. If any Bostitch Air Tools fails within that period, Bostitch will replace it. Tools which have been improperly used, abused or altered are not covered under this warranty. Proof of purchase is required. Warranty applies only to the original purchaser and is not transferable. Do not return this product to a store. Call 800-556-6696 8am - 6pm ET Monday through Friday, and upon receipt of the original tool from you, Bostitch will ship a replacement. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Incidental and consequential damages are not recoverable under this warranty. Some states do not allow the exclusion of incidental or consequential damages, so this limitation or exclusion may not apply to you.
Bostitch Mechanics Tools
Bostitch Mechanics Tools are covered by a Manufacturers Limited Lifetime Warranty. If any Bostitch Mechanics Tool ever fails, Bostitch will replace it. Tools covered by the warranty include: wrenches, sockets, ratchets and drive accessories. Tools which have been improperly used, abused or altered are not covered under this warranty. Proof of purchase is required. Warranty applies only to the original purchaser and is not transferable. Do not return this product to a store. Call 800-556-6696 8am - 6pm ET Monday through Friday, and upon receipt of the original tool from you Bostitch will ship a replacement. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Incidental and consequential damages are not recoverable under this warranty. Some states do not allow the exclusion of incidental or consequential damages, so this limitation or exclusion may not apply to you.
Bostitch Power Tools
THREE YEAR LIMITED WARRANTY
Bostitch will repair or replace, without charge, any defects due to faulty materials or workmanship for three years from the date of purchase for tools (two years for batteries). This warranty does not cover part failure due to normal wear or tool abuse.
For further detail of warranty coverage and warranty repair information, visit www.bostitch.com or call (800) 262-2161. This warranty does not apply to accessories or damage caused where repairs have been made or attempted by others. This warranty gives you specific legal rights and you may have other rights which vary in certain states or provinces.
In addition to the warranty, Bostitch tools are covered by our:
1 YEAR FREE SERVICE:
Bostitch will maintain the tool and replace worn parts caused by normal use, for free, any time during the first year after purchase.
90 DAY MONEY BACK GUARANTEE:
If you are not completely satisfied with the performance of your Bostitch Power Tool for any reason, you can return it within 90 days from the date of purchase with a receipt for a full refund - no questions asked.
This warranty does not apply to products sold in Latin America. For products sold in Latin America, see country specific warranty information contained in the packaging, call the local company or see website for warranty information.
To register your tool for warranty service visit our website at www.bostitch.com
Service and Replacement
All quality tools will eventually require servicing and/or replacement of parts. For information about Bostitch, its factory service centers or authorized warranty service centers, visit our website at www.bostitch.com or call our Customer Care Center at (800) 262 2161. All repairs made by our service centers are fully guaranteed against defective material and workmanship. We cannot guarantee repairs made or attempted by others. You can also write to us for information at Bostitch, 701 E. Joppa Road, Towson, Maryland 21286 - Attention: Product Service. Be sure to include all of the information shown on the nameplate of your tool (model number, type, serial number, etc ).